Help and common questions

Is HandleTheLetter a lawyer?

No. HandleTheLetter explains documents and helps you write correspondence. It is not a law firm and does not give legal advice. For serious matters — courts, immigration, debt collection, health — we recommend a qualified professional or a free advice service.

Which languages are supported?

The app can explain documents and write replies in more than 67 languages. Your language, the document's country and the language of your reply are separate settings — for example, explanations in Ukrainian and a reply in English for the UK. Newer languages are marked so you know they may contain more mistakes.

What counts as one document?

One document covers one job from start to finish: reading the letter, explaining it, translating it, writing a reply, reasonable changes, signing and downloading. Correcting a sentence, downloading again or signing never costs extra.

What happens to my documents?

They are stored privately and encrypted, never sold and never used to train AI. You can delete them at any time, or choose not to keep the original photos at all.

Will you send letters for me?

Nothing is ever sent automatically. You can download, print or share your PDF, copy the email text, or open it in your own email app.

Is a finger signature legally valid?

A drawn signature is a simple electronic signature. Many organisations accept it, but it is not a qualified digital signature and some may still ask for a signature on paper.

Can it miss a deadline?

It can. We highlight the dates we find and ask you to confirm them, but please always check the original document.

Still need help? Email info@handletheletter.com.