Guides
Practical, plain-language help for everyday correspondence.
How to understand a letter written in another language
A calm, step-by-step way to understand an official letter you cannot read well — what to look for first, and how to check the important details.How to translate an official letter accurately
What a good translation of an official letter must keep, common mistakes with dates and numbers, and when you need a certified translation instead.How to write a professional complaint that gets taken seriously
A clear structure for complaint letters and emails: facts, dates, what went wrong, what you want, and a reasonable deadline.How to respond to a letter from your landlord
Replying to rent increases, repair issues or notices from a landlord or letting agent — calmly, in writing, and with a record.How to create a formal letter — layout and wording
The parts of a formal letter, how layouts differ between countries, and how to choose a suitable greeting and closing.How to write a professional email using your voice
Explain your situation out loud in your own language and turn it into a clear, professional email in the language the recipient needs.How to create and sign a PDF on your phone
Sign a letter with your finger, keep the original unchanged, and share or print the signed PDF.How to understand a letter from a government office
Tax offices, councils, benefits and immigration departments: how to find the key information and what to do next.How to respond to an insurance company
Replying to claim decisions, requests for documents or premium changes from an insurer — with your policy number and evidence.How to write a refund request
Ask a shop, airline or service provider for your money back: order details, what went wrong, and what you want.
A calm, step-by-step way to understand an official letter you cannot read well — what to look for first, and how to check the important details.How to translate an official letter accurately
What a good translation of an official letter must keep, common mistakes with dates and numbers, and when you need a certified translation instead.How to write a professional complaint that gets taken seriously
A clear structure for complaint letters and emails: facts, dates, what went wrong, what you want, and a reasonable deadline.How to respond to a letter from your landlord
Replying to rent increases, repair issues or notices from a landlord or letting agent — calmly, in writing, and with a record.How to create a formal letter — layout and wording
The parts of a formal letter, how layouts differ between countries, and how to choose a suitable greeting and closing.How to write a professional email using your voice
Explain your situation out loud in your own language and turn it into a clear, professional email in the language the recipient needs.How to create and sign a PDF on your phone
Sign a letter with your finger, keep the original unchanged, and share or print the signed PDF.How to understand a letter from a government office
Tax offices, councils, benefits and immigration departments: how to find the key information and what to do next.How to respond to an insurance company
Replying to claim decisions, requests for documents or premium changes from an insurer — with your policy number and evidence.How to write a refund request
Ask a shop, airline or service provider for your money back: order details, what went wrong, and what you want.