Draft for professional review — not yet in force.

Terms of service

The service

HandleTheLetter is provided by DA GUIA LTD (company number 12208093, England and Wales), trading as HandleTheLetter. It helps you understand documents and create correspondence. It is a document assistance service. It is not a law firm and does not provide legal, financial, medical or immigration advice.

Your responsibilities

You decide what to send and to whom. Always review generated documents before you sign, send or rely on them. Only state facts that are true. Do not upload documents you have no right to process.

No guarantee of outcome

We cannot guarantee that a letter, complaint, appeal or response will be accepted or successful, that every deadline or detail has been detected correctly, or that an organisation will accept an electronic signature.

Document credits and plans

One document credit covers one document workflow: reading and understanding an incoming document (or preparing a new one), translation, preparing a response, reasonable revisions within the stated limits, PDF creation, signing and exporting. An unrelated new document needs a new credit.

Subscription allowances are used before purchased credits and expire at the end of each billing period (monthly or annual). Purchased credits do not expire while the service and your account remain available, stay on your account after cancelling a subscription, and are usable without a subscription.

If processing fails before any meaningful result is delivered, the credit is returned automatically.

Free trial

Each verified person may use one free complete document. We may refuse or withdraw trials that are obtained by abusive means.

Cancellation and refunds

You can cancel a subscription at any time; it ends at the end of the current period. [Statutory cancellation rights for digital services, refund policy and regional consumer law to be confirmed by professional review.]

Acceptable use

Do not use the service to harass, deceive or defraud anyone, to create forged documents, or to attempt to overload, reverse-engineer or bypass the limits of the service.

Liability

[Limitation of liability, governing law (England and Wales) and consumer-law carve-outs to be drafted by a qualified lawyer.]